FAQ

Once you return the car back without a damage, the deposit/guarantee amount will be released/ refunded to your credit card. This transaction usually takes from 7 to 21 working days to appear. Contact your bank first in order to check it.

When you pick up the car you will be charged for the rental amount indicated on your voucher at section 'Payable at the rental desk'.

However, you might decide to purchase extra equipment or upgrades locally (e.g. GPS or different car category). In these cases the car rental company might charged you. Furthermore, if you choose to buy a cover at the counter when you pick up the car, our car rental partner will provide the cover and you will pay them directly.

After your rental period, our local car rental partner may charge you for refuelling, parking tickets, fines or damages to the vehicle. Keep in mind the representative should list any charges on the paperwork he/she gives you (although some fines and parking tickets might arrive later).

If you don’t understand the paperwork you’ve been given, or you’re not sure why you’ve been charged, please get in touch with our customer service via our page Contact Us.

In case that you wish to drop the car off earlier than the confirmed pick up and drop off times, we will not refund any amount for the unused days; it is entirely up to the car rental company whether they decide to do so or not.

This is because we will have committed to the whole booking on your behalf, and the car hire company will have been expecting the car to be used for the whole period. They will have planned their cars and parking needs around the original booking.

For any queries after your rental ends, please contact us via our customer service portal. If you decide to contact us via email please attach any relevant documents to your request.