FAQ

Yes, in most cases you will be able to collect the car earlier than the confirmed time. Please note this depends on the availability of the reserved vehicle.

If you rental plans change in advance, you can always amend your booking to the preferred pick up time via our customer page 'My Booking'. Any change you make to your booking will probably change the total rental price.

Try to pick it up as close as possible to the time specified during the booking procedure. If you are running late please contact the car rental company on the number indicated in your confirmation voucher.

If you added your flight details to your booking, the car rental company will be able to track your flight and may hold the car for you for some time.

If your flight is delayed it is important to call the local car rental station using the contact number of the company displayed in your confirmation voucher as soon as possible.

Check the car

Walk around the car and look inside, checking for damage. If you find any, ask the car hire company agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.

Check what fuel it takes

Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.

Look at the dashboard

Rental car fuel is usually provided on a ‘full to full’ basis, which means you start with a full tank and you return the car with a full tank. Turn the key to check the tank is full (and the headlights work).

Sort your route

If your car has GPS, it’s worth setting it to your language before you head off.

Take a moment

Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.

Look out for a petrol station

When you’re heading off, look out for a petrol station. It'll save any last-minute stress about filling the car up before you take it back.

In your confirmation voucher the drop off address of the car rental company is indicated as well as the exact meeting time. However, we strongly recommend you to arrange the drop off details with the car rental representative at pick up.

Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.

We recommend to keep any paperwork you are given.

Of course you can. If you haven't started your rental yet, you can change the dates via our customer page "My Booking" and amend your reservation. Any changes you make to your booking will probably change the total rental price.

Once you've picked your car up, please contact the car hire company directly if you want to extend your booking or please create a new reservation online for the rest of the days.

If you drop the car off later than arranged on your Voucher, the car hire company will charge you a late fee.

During the booking procedure please select the exact pick up and drop off hours of your rental. This way our system will give you only available cars from car rental companies that provide service the specified hours.

If your plans change after you book, you can change your pick-up and drop-off times through our customer page My Booking in order to change the reservation.

NOTE: If any extra charge is applied for the out of operating times is always included in our final prices.

Yes, most of the car rental companies will allow you to have different pick up and drop off locations. On the search engine, we provide you with the option to "Return car to another location". This will enable you to select one of the available return locations.