FAQ

The included insurances and covers are displayed at the Terms and Conditions (T&C), under the "Your rental includes" paragraph as well as at the paragraph "Included package in this rental".

Excess is the amount you are liable for in case of Damage or theft of the car (when Collision Damage Waiver and Theft protection is included in your booking).

The exact Excess amount is mentioned during the booking procedure in the Terms and conditions (T&C). If you have already created a booking, the Excess amount is mentioned on the confirmation voucher.

The exact Excess amount is mentioned during the booking procedure in the Terms and Conditions (T&C). If you have already created a booking, the Excess amount is mentioned on the confirmation voucher.

Yes, during the booking procedure you can add one of our protection service just after selecting the vehicle category.

Easily! If you would like to make changes after your reservation is confirmed, we do offer a free of charge amendment system via our customer page 'My Booking'. Just login with your email and the booking number. Then please click on the make changes/cancel tab and then select amend booking. The system will guide you to create a new reservation, which will replace the old one.

You can Remove the protection service by visiting "My Booking" at any time before the rental starts. Just login with your email and the booking number and then please click on the make changes/cancel tab and then select the protection package that you wish to remove. After the rental start, this product can not be removed or refunded.

Depending on the car hire company that will cover your rental, they can sell different kinds of additional cover, but the most common is Super Collision Damage Waiver (SCDW).

This SCDW policy could cover the following things:

• Cover parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy (windows and tyres, for example)
• Reduce the excess – reducing the maximum you would have to pay if you damaged something covered by the car’s protection
• Set the excess to zero, so you wouldn’t have to leave a deposit at pick-up – or pay anything for damage to something covered by the car’s protection.

Any extra coverage that is agreed to be added locally it has to be paid at the rental desk as additional charge to the rental price indicated in the confirmation voucher.

In case of accident, call the emergency number of the car rental company, which is indicated on the rental agreement, you got when you picked up the car. You’ll find the number on the rental agreement you signed when you picked up the car. The representative will advice you what you have to do. Call the police to report the accident, once you return the car, an accident report will be created.