FAQ
On our website, you can use your credit card, your debit card or your PayPal account to finalize the payment indicated as "Payable now". The remaining amount "Payable at rental desk" indicated on the voucher will be paid at the rental desk, when you pick up the car. The accepted payment methods are mentioned in the Terms and Conditions (T&C).
Our website provides several currency choices from which you can select during the booking procedure.
Keep in mind that when you will pick up the car the 'Payable at Desk' amount will be in the local currency of your destination. This amount is displayed on your confirmation voucher.
It might happen, communication problems can occur because of typing mistakes in the credit card information, when you entered the credit card details. You can try using another credit card or contact your credit card provider. Please remember that on our website you can pay using several payment methods e.g. Paypal.
Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
The most common reason for the credit card is the guarantee deposit that has to be placed for the rental.
You can find out if our local car rental partner wont need a credit card in the Terms and Conditions (T&C) under the "Payment" paragraph.
Yes. When you pick-up the car, the representative will ask you to leave a deposit in case of Damage or Theft of the car during your rental. The deposit/guarantee amount will be temporarily blocked/charged on the credit card of the main driver and held for the duration of the rental.
Once you return the car back without a damage, the deposit/guarantee amount will be released/ refunded to the credit card. The charge back might take seven to 21 working days, depending on your bank.
If for any reason the main driver’s card does not have enough funds for the deposit, the representative might not give you the car or might offer you additional insurances/cover to waive the deposit/guarantee amount.
This is standard practice with all car rental companies.
The exact amount that you'll need to leave as a deposit varies depending on the vehicle and the car rental company. Details about the deposit can be found on the 'Terms and Conditions' (T&C).
During the booking procedure on the Car selection page please search for the link "T&C" near the photo of each vehicle. Just click on the "T&C" and review the "Payment" paragraph for details related with the deposit.
When a booking gets confirmed, the exact deposit amount can be found on the 'Terms and Conditions' document. This is available though our customer page 'My Booking'.
The deposit / guarantee amount is required in order to cover any missing fuel, speeding / parking fines - or in case you return the car damaged, late or dirty.
Yes. When you pick up your car the remaining amount payable stated on your voucher has to be paid at rental desk.
You'll also have to leave a deposit for the car in order to pick it up.
Any extra item that will be accepted at the rental desk is not included in our e-Voucher and has to be paid locally to our local car rental partner.
There may be other charges, depending on where you're hiring as they can not always be calculated beforehand. A few examples are:
- Government taxes
- local contract fees
- credit card fees